comfort system. The house uses modern
technologies previously available in elite
residential projects in Moscow.
to the smallest detail.
Thoughtful preparation for air conditioning will help to preserve the beauty of the facades: a special split shaft is provided for the external units of air conditioners. All communications are already connected to your apartment.
An example of BMS operation: the air conditioning system independently maintains the optimal temperature and level of air freshness in the building, taking into account weather conditions. At the same time, the system saves energy all the time.
in the possession
of the residents
Comfortable parking is located on two underground floors of the Dostigenie house. It is easy to drive a car of any class thanks to carefully thought-out planning of parking slots and navigation. The entrance to the parking area is organized using a remote access control system.
and safety
is closed from strangers
- round-the-clock security;
- system of automatic identification and admission of cars to the parking;
- video surveillance system for the playground, to which you can connect remotely;
- system of access control to the territory of the house;
- video surveillance system for the territory and public areas;
- guards at posts and attentive concierges.
that the Dostigenie house was an oasis of tranquility for its residents.
The territory of the house is fenced, so the dale courtyard without cars is an ideal
space for relaxation and entertainment. On the playground there are
camcorders to which you can connect through a special
app and watch your kids play.
Premium Service
Our Comfort Service works according to the Sminex Premium Service standard, which includes a wide range of services for owners, high customer care and preservation of the built houses concept.
Sminex Comfort Service are professionals in the management of premium residential and commercial real estate with over 17 years of experience. A team of 425 specialists takes care of comfort environment in your house every day.
interaction
Thanks to the “all services at one place” principle, even complex tasks can be easily solved. Attentive concierges are ready to help the residents with any questions they may have on a daily basis.
The Comfort Service mobile application will allow you to forget about paper formalities. It can be used to contact the concierge, view monthly reports, pay for services and track the status of requests.
Residents always know what constitutes the cost of the services for which they pay, because the Sminex Comfort Service operates on an “open book” principle and publishes detailed calculations of the cost of operating services. Together with the keys to the apartment, the owners receive detailed instructions to the house, which contains everything that will make life comfortable: rules of residence, description of comfort systems, information about the project, services and necessary contacts.
problems
Any issue related to the residency will be solved as quickly as possible thanks to the detailed knowledge of the house by the Service's specialists and its own facilities and resources. An emergency brigade and a dispatch service work around the clock in each house.
The Sminex Premium Service standard is based on clear business processes and quality control system that includes the service level agreement. It regulates the terms for resolving issues by the Comfort Service.
For the professionals of the Comfort Service, sky is the limit. Each specialist meets the requirements of the Sminex Premium Service standard. When selecting employees, candidates go through three stages of interviews, including security checks. Then they study at the training center and undergo regular certification.
basic services
- a concierge with a convenient working hour;
- washing of public spaces glazing by industrial climbers;
- round-the-clock dispatching service;
- Wi-Fi in the lobby and in the courtyard;
- trolleys for the transportation of goods from the parking lot to the apartment;
- organization of festive events for residents;
- service of lobby bar, fitness, kids club Kid's Lab in accordance with the project;
- connection to CCTV cameras on the territory.
additional services
Sminex Plus offers an expanded set of services that are in demand in premium projects, which is confirmed by Sminex research. The list of options is regularly updated.
The comfort service is responsible for the quality of the services provided, therefore it works only with highly qualified specialists and trusted contractors.
- corporate delivery of drinking water;
- seasonal storage of bulky items;
- dry cleaning services;
- courier service;
- freight transportation services.
- services of plumber, electrician, carpenter;
- operation of internal engineering systems;
- cleaning of any complexity, including cleaning of dust and snow on terraces;
- washing windows by industrial climbers.
- seasonal tire fitting;
- seasonal wheels storage.
and concept development
Sminex is proud of the completed projects! To ensure that they remain as comfortable as they were originally intended, the company takes care of them even after the sale is complete.
The comfort service regulates the smooth operation of all functional areas of projects, maintains landscaping of courtyards and preserves the architectural appearance of houses.
